Click & Collect adds one or more physical pickup locations to your checkout. Shoppers choose their preferred location, select 'Collect in store' and are notified when their order is ready. No shipping fee is charged. Increases foot traffic, reduces freight costs, and converts hesitant online shoppers who live nearby.
14-day free trial β no charge until day 15
What you get
Multiple pickup locations with address, hours and collection notes
Shopper selects their preferred location at checkout β no shipping charge
Order flagged 'Awaiting pickup' in your dashboard queue
Ready-for-pickup notification sent when you mark the order ready
Supports click-and-collect for bulky items that would otherwise carry high freight costs
Foot traffic from pickup orders creates additional in-store sales opportunities
When to use this
Suitable for any store with a physical location β retail shops, warehouses, studios, market stalls, food producers. Particularly valuable for bulky goods where delivery costs are prohibitive, time-sensitive orders where the customer needs something today, and perishable goods that don't ship well.
Best suited for
How to set it up
Go to Dashboard β Shipping β Pickup locations and click Add location
Enter the location name, address and collection hours (e.g. MonβFri 8amβ5pm)
Add any collection notes (e.g. 'Enter via the side gate, ring the bell')
Save β the pickup option appears at checkout alongside your shipping rates
When an order is placed for pickup, go to Dashboard β Orders, open it and click 'Mark as ready for pickup' when prepared
The customer receives a ready notification automatically
In practice
A small-batch olive oil producer sells online but also runs a Saturday farmers market. Adding the market as a pickup location lets online buyers collect at the stall β saving $12 in freight and giving the producer a chance to upsell. 30% of online orders choose market pickup.
A lounge suite costs $180 to deliver. Offering free warehouse pickup 10 minutes from the CBD gives local buyers an attractive alternative. Pickup-order customers also tend to buy accessories while they're in the warehouse.
Pro tips
Send a 'Ready for pickup' notification the moment the order is packed β customers who've been waiting 2 days appreciate the immediacy.
Add parking instructions in the location notes β reducing friction at the physical collection step is as important as reducing friction in checkout.
If you have multiple locations, display estimated wait times alongside each β customers will choose the fastest pickup location even if it's slightly further.
Plan availability
Basic Store
$49/mo
Growth Store
$129/mo
Advanced Store
$349/mo
All plans include a 14-day free trial. No charge until day 15.
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