Customers look up their order number and email, select the item(s) they want to return, state the reason and optionally upload photos. You review the request in your dashboard, approve or decline with an optional note, and trigger the resolution — refund to original payment, exchange or store credit. All without a single support email.
14-day free trial — no charge until day 15
What you get
Order lookup by email + order number — no login required from the customer
Return reason selection with optional photo or video upload
Resolution options: refund to original payment, exchange, store credit
Merchant review queue — approve or decline with a note to the customer
Return label generation on approval (with supported carriers)
Automated customer notification on approval, decline or resolution
When to use this
Implement a returns portal if you sell physical goods and receive more than 5–10 return requests per month — the support burden of handling each manually grows faster than revenue does. Also builds customer confidence at purchase: a clearly accessible, self-service returns process is a conversion tool, not just an operational tool.
Best suited for
How to set it up
Go to Dashboard → Returns → Settings
Write your returns policy (this is shown to customers before they submit a return)
Set your return window in days (e.g. 30 days from order date)
Configure allowed return reasons and resolutions
Optionally connect a carrier account for return label generation
Save — the returns portal is accessible at /returns on your storefront
Add a 'Returns' link to your footer so customers can find it
In practice
60% of returns are 'Wrong size'. The returns portal surfaces a reason selector: Wrong size, Doesn't match description, Changed my mind, Arrived damaged. A 'Sizing' return offers exchange as the default resolution — reducing refund rate while improving customer satisfaction. The shopper never calls or emails.
A 'Faulty product' return requires a photo upload. The merchant reviews the photo in the queue, approves a full refund (or arranges a replacement), and includes a note: 'Refund processed — please allow 3–5 business days'. The customer receives the update via email without making contact.
Pro tips
Publish your returns policy prominently on the product page and checkout — customers who know the policy before buying are far less anxious and more likely to complete the purchase.
Respond to return requests within 1 business day — delayed approval is the #1 driver of negative reviews for post-purchase experience.
Use exchange as the default resolution for size and preference returns — you keep the revenue, the customer gets what they actually want.
Plan availability
Basic Store
$49/mo
Growth Store
$129/mo
Advanced Store
$349/mo
All plans include a 14-day free trial. No charge until day 15.
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